Shipping policy

Delivery Charges & Options (Hong Kong SAR only)
• Free standard shipping with all online orders.

We offer the following delivery services:

• Standard Delivery Service (Hong Kong SAR only)
• SF Express Locker (Hong Kong SAR only)
• Shipping outside Hong Kong SAR, please Contact Us before placing any orders.

Areas in service

• Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories and Outlying Islands.
• P.O Box is not accepted as shipping address.
• Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
 
Shipping days and schedules

• The shipment will be ready within 5-7 business days upon confirmation of payment. This might vary depending on stock availability.
• Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. For remote areas, it might take 3-4 business days.
• Delivery service is not available on Saturdays, Sundays and Public Holidays.

SF Express Lockers (Hong Kong SAR only)

• Orders can be delivered to SF Express Lockers selected by customer at checkout.
• The Hong Kong SAR phone number entered should be able to receive SMS notifications.
• The shipment will be ready in 5-7 business days upon confirmation of payment. This might vary depending on stock availability.
• Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the locker PIN upon delivery.
• Customer should retrieve their order from the selected locker.
• The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at 2730 0273

Shipment tracking/ change of shipping address
• Once the order is shipped out, the tracking number can be obtained in Track My Order. 
• Please contact SF Express Customer Service if any changes in the address after the order is shipped out. Any incurred expenses shall be borne by the customer.

• If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.